RETURN PORTAL

RETURN PORTAL

Need to return something?

We want to keep the return process simple.

If you would like to return an item, please fill out the return request form below within 14 days of receiving your order.

All returns must be approved by FLYXE before being sent back.

Once we receive your request, we’ll review it and get back to you by email with confirmation and the next steps.

Please do not send anything back before your return has been approved.

RETURN REQUEST

Order number*

Enter your order number.

Email address*

Enter the email address connected to your order.

Item(s) you wish to return*

Tell us which item(s) you would like to return.

Reason for return*

Let us know why you would like to return the item.

Additional information

Optional. Add any additional information you think we should know about your return.

Please fill in all required fields correctly before submitting.

RETURN REQUEST RECEIVED

Thanks — we've received your return request. We'll review it and get back to you by email with the next steps.

 

WHAT HAPPENS NEXT?

01 - Submit your request
Fill out the return form within 14 days of receiving your order.

02 - Wait for approval
We’ll review your request and contact you by email. Your return must be approved before you send anything back.

03 - Receive return instructions
If your return is approved, we’ll provide you with the return address and instructions for sending your item back.

04 - Send your return
Once approved, send your item back according to the instructions provided. We recommend using a tracked shipping service.

05 - Return inspection
Once we receive your return, we’ll inspect the item to make sure it meets our return conditions.

06 - Refund
If your return is accepted after inspection, your refund will be processed to your original payment method.

RETURN CONDITIONS

To be eligible for a return, your item must:

  • Be unworn and unused

  • Be in the same condition as when you received it

  • Have all original tags attached

  • Be in its original packaging

  • Be accompanied by proof of purchase

Items that do not meet these conditions may not be accepted or refunded.

RETURN SHIPPING

Return shipping is the customer's responsibility. FLYXE does not provide return shipping labels.

You are responsible for ensuring that your return reaches us safely. We recommend using a tracked shipping service, as FLYXE cannot take responsibility for items lost or damaged during return shipping.

If your return request is approved, we will provide you with the return address and instructions by email.

Do not send your item back before receiving approval from FLYXE.

Returns sent without prior approval may not be accepted or refunded.

14-DAY RETURN WINDOW

You have 14 days from the date you receive your order to submit a return request.

Return requests submitted after 14 days will not be accepted.

EXCHANGES

We do not offer direct exchanges.

If you would like a different item, you’ll need to return your original purchase and place a new order separately.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Sale items

  • Gift cards

  • Personalized or custom-made items

  • Underwear and intimate apparel

If you are unsure whether your item is eligible for a return, please contact us before sending anything back.

DAMAGED OR INCORRECT ITEMS?

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or you have received the wrong item, contact us immediately at info@flyxeclothing.com so we can assess the situation and help resolve it.

Please include your order number and, where relevant, photos of the issue.

EU CUSTOMERS

If your order was shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable EU consumer law.

If you choose to return your order, the item must meet the applicable return conditions. Return shipping costs remain the customer's responsibility.

REFUNDS

Once we receive and inspect your approved return, we’ll notify you by email whether your refund has been approved or declined.

If your return is accepted, the refund will be processed to your original payment method.

Please note that your bank or payment provider may require additional time to process the refund.

If you have any questions regarding your refund, please contact us at info@flyxeclothing.com.

QUESTIONS?

Not sure if your item is eligible for a return?

Contact us before sending anything back.

info@flyxeclothing.com